Scalpa Shipping Policy
Our shipping distribution center is located in Rochester, NY and operates on EST/US time. The physical shipping address of this facility is 24 Seneca Avenue, Rochester, NY 14621.
- All orders placed before 2:30PM (EST/US) will ship that same day.
- All orders placed after 2:30PM (EST/US) will ship the following day.
- Our distribution warehouse hours are M-F from 9am-5pm. We are closed on weekends and major holidays, orders will ship the following day.
- We offer FedEx overnight shipping on all of our items (unless we are out of stock). All "overnight" shipments must be made before 2:30PM M-F to ship that same day. Special exceptions can be made if you miss the deadline, call our office at 585-266-7920 and we will do our best to satisfy your shipment.
- When selecting FedEx overnight shipping please remember that the calculation shown at our checkout page only calculates "business days".(Saturday & Sunday do not count.)
- If you place an order for a "FedEx Standard Overnight" on a Friday, your item will not be delivered until that Monday. You must select "FedEx Priority Overnight" with "Saturday Delivery" enable to ensure your weekend delivery.
- We offer international shipping to almost every country in the world. We utilize FedEx International Priority, and FedEx International Economy.
- For Canadian customers, we offer "FedEx" ground shipping to eligible cities.
- All customers are liable for any and all customs and duties imposed by their countries laws and customs policies. Scalpa takes no responsibilities for these additional charges and we advise customers to get accurate tax rates from their local customs office.
If you have any questions concerning your shipment or future shipments, please feel free to give our distribution office a call at 585-266-7920 and ask for Joe Rogers. We can make special exceptions for preexisting FedEx accounts and in rare circumstances ship via UPS and/or UPS accounts.