Within this module, you will learn the necessary steps for the basic client communication process. The key to this process is the pre-treatment consultation. The consultation not only acts as an important sales tool, but also ensures that both the client and technician understand what is required. There are some important considerations to understand prior to commencing treatment that you will learn in this section. We will also introduce you to some non-standard scenarios that you will likely come across during some of your consultations. 

The consultation is a valuable tool for both the client and the technician. For the client it provides them with the perfect opportunity to ask questions about Scalpa Fibroblasting, how the process works and about longer term implications, including aftercare. For the technician, they can assess the client’s current situation and calculate approximately how many treatment hours will be required. Of course, the consultation is also the primary opportunity for the technician to secure a confirmed treatment booking from the client.

All treatment begins with a consultation during which the practitioner asks the client a series of questions about how they are feeling, medical history, and why they have requested this treatment. This is an opportunity for the therapist to ensure that there are no reasons why it would not be advisable for the client to have a treatment, ruling out any contraindications. 

It is important that you keep fully detailed client records for every single client you have. 

Client Record Cards/Consultation Forms should be completed on every visit the client makes to you. On their first visit, you will need to have a full consultation to ascertain if the client has any problems, and following the consultation, when you have fully recorded the details, you need to ask your client to sign the form to confirm that the details given are correct. 

Following this, on each visit that the client makes to you, you should mark on the rear of the form the date of the visit, what the treatment undertook was, and ask the client to sign the form to say that he/she is happy with the treatment. The consultation is an opportunity to learn about the client’s medical history and any contraindications such as:

• Full details of skin type and history e.g. does the client sunbathe,        use Retin A etc.? 

• Lifestyle 

• Ensure the client has realistic expectations 

• Ensure the following information is explained and allow the client the chance to ask any questions they may have 

• Explain the treatment the aftercare and downtime

• Explain the frequency of appointments

• Treatment costs

• To ensure that the client is not contraindicated in any way

• To ensure that the client gets the best, safest and most successful              treatment possible

Use to keep the consultation structured, and to ensure both the client and yourself enjoy a constructive consultation experience. The most frequent questions that arise during a consultation are covered below, although bear in mind that the consultation should be individually tailored to the needs of the client. Follow our recommended format, but allow the direction of conversation to be led by the client. This enables you to ascertain what questions and concerns they may have, increasing the likelihood of the consultation resulting in a booking. If your client is proceeding with treatment, make sure they see a copy of our pre-care guidelines. 



  • No cutting of skin

  • No stitches required

  • Very low risk procedure

  • Minimal side effects and far less downtime

  • Quick & easy procedure

  • No risk of blindness as there is with surgery

  • No thinning of the skin

  • Significant cost saving


  • Surgical Blepharoplasty

  • Wrinkle Reduction

  • Senile Angiomas

  • Flat Warts

  • Telangiectasia

  • Soft Fibroids

  • Genital Warts

  • Common Warts

  • Skin Tightening

  • Skin Tags

  • Seborrheic Warts

  • Angiokeratomas

  • Xanthelasma

  • Seborrheic Keratosis

  • Keratosis Actinica

  • Capillary Nevi

  • Lentigos

  • Keratoacanthomas

  • Molluscum Contagiosum

  • Filiform Warts

  • Nevus Araneus

  • Keratosis

  • Melasma

  • Scar Correction

Clients often find that the application of ice packs or hydrating masks can soothe, and help reduce swelling. We also recommend the use of REHAB and cold packs directly after treatment to reduce the swelling in the area and speed up recovery. Further information on all products recommended is available on request. 


In extreme cases, (especially if the client has failed to follow aftercare advice,) the swelling can last several days and may initially interfere with vision. 

Once again anti-inflammatory medication and/or anti-histamine medication may help. 

Initially, after treatment and for a day or so afterward, there may be occasional weeping. This is simply plasma and is a natural healing response.This simply flakes off after a few days but in some cases can take over 1 week.DO NOT pick at this crusting as it can lead to infection or scarring. Likewise, it is important to keep the treated area clean and dry. 

We recommend the following information is given to the clients to ensure optimum treatment outcome:

For 12 Hours After Treatment

  • No Makeup

For 48 Hours After Treatment

  • No Sauna

  • No Sunbeds

  • No Sun Exposure

  • No Botox, Collagen Injections or Dermal Fillers

For 1 Week After Treatment

  • No Swimming

  • Do Not Use Anti-Aging Creams

  • Do Not Use AHA’s, Glycolic or Retinol

  • Do Not Use Exfoliating Products

At All Times During a Course of Treatment

  • A minimum of SPF15 must be applied and exposure to the sun should be avoided

  • Regular moisturizing with either Jett Lift Serum or hyaluronic acid is vital to replenish moisture and prevent the skin from becoming dry and peeling


  • Burning sensation will soon reduce and Anti-inflammatory/antihistamine medication can help.

  • You may have some swelling, especially around the eyes. Swelling usually only lasts a few days.

  • Ice packs and hydrating face masks can soothe and help reduce swelling.

  • Formation of brown/black crusts on the skin surface. DO NOT pick!

  • Crusts will fall off in few days.

  • Keep treated area clean and dry.

  • Clean alcohol swabs provided.

  • Use sunscreen if out and about.

  • Do not cover with plasters or occlusive dressing.

  • Contact for advice if the area becomes hot, red or weeping pus.

  • Treatment review from 1 week onwards.

General Contraindications and Reasons Not to Get the Procedure

Contraindications are conditions that may be present on a client and are such that you would not be allowed to proceed with the treatment, unless they have written confirmation from their GP that it is safe to do so. 

It is essential that you not only look for these problems, but you should have already asked your client if they were aware of any issues when you did your consultation. 

It is vital that you check for contraindications - should you ignore them so that you can do the treatment and get paid, you could find that the treatment makes the problem worse. If you are at all unsure, you should suggest that the client visits his/her GP to have the matter checked before you provide the treatment.

  • Current or history of cancer, especially malignant melanoma or recurrent non-melanoma skin cancer, or pre-cancerous lesions or after recovery from cancer till off medication for 6 months and have GP approval prior to commencing treatment

  • Any active infection

  • Diseases such as a history of recurrent Herpes Simplex, Systemic Lupus Erythematous or Porphyria

  • Use of photosensitive medication, and/or herbs that may cause sensitivity to such as, tetracycline or St. John’s Wart

  • Immunosuppressive diseases including AIDS and HIV infection or use of immunosuppressive medications

  • Diabetes unless under control

  • History of bleeding coagulopathies or use of anticoagulants

  • History of keloid scarring

  • A history of heart disease (Angina, heart pacemaker, taking anti-coagulant drugs)

  • History of bleeding coagulopathies or use of anticoagulants

  • Use of oral or topical Roaccutane or Retin A, vitamin A or other such products in the previous 3 months for the treatment of acne or other dermatological conditions

  • Surgery in the past 6 months

  • Alcohol or Drug Abuse

  • Breast feeding

  • Cuts and abrasions

  • Deep bruising

  • Any active infection

  • Fever

  • High or low blood pressure

  • Immediately after pregnancy

  • Liver disease and/or any medication that affects the liver function

  • Metal implants/plates or pins

  • Open wounds/ulcers/sores (on treatment area)

  • On regular prescription medication - requires GP approval

  • Pacemaker fitted

  • Phlebitis

  • Poor circulation (blood and lymph)

  • Pregnancy

  • Recent scarring to treatment area

  • Skin disorders

  • Thrombosis

  • Thyroid disease or other hormonal disorders

  • Under 18 years of age


This is very important or you will have hypopigmentation on your client and it will end with undesired results. 

Make Sure Your Client is a 1-4 Fitzpatrick Scale

If you have any questions at any time please contact your trainer at


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at+1 (626) 376-5269