SCALPA FIBROBLAST - MODULE 1
Within this module, you will learn the necessary steps for the basic client communication process. The key to this process is the pre-treatment consultation. The consultation not only acts as an important sales tool, but also ensures that both the client and technician understand what is required. There are some important considerations to understand prior to commencing treatment that you will learn in this section. We will also introduce you to some non-standard scenarios that you will likely come across during some of your consultations.
The consultation is a valuable tool for both the client and the technician. For the client it provides them with the perfect opportunity to ask questions about Scalpa Fibroblasting, how the process works and about longer term implications, including aftercare. For the technician, they can assess the client’s current situation and calculate approximately how many treatment hours will be required. Of course, the consultation is also the primary opportunity for the technician to secure a confirmed treatment booking from the client.
All treatment begins with a consultation during which the practitioner asks the client a series of questions about how they are feeling, medical history, and why they have requested this treatment. This is an opportunity for the therapist to ensure that there are no reasons why it would not be advisable for the client to have a treatment, ruling out any contraindications.
It is important that you keep fully detailed client records for every single client you have.
Client Record Cards/Consultation Forms should be completed on every visit the client makes to you. On their first visit, you will need to have a full consultation to ascertain if the client has any problems, and following the consultation, when you have fully recorded the details, you need to ask your client to sign the form to confirm that the details given are correct.
Following this, on each visit that the client makes to you, you should mark on the rear of the form the date of the visit, what the treatment undertook was, and ask the client to sign the form to say that he/she is happy with the treatment. The consultation is an opportunity to learn about the client’s medical history and any contraindications such as:
• Full details of skin type and history e.g. does the client sunbathe, use Retin A etc.?
• Ensure the client has realistic expectations
• Ensure the following information is explained and allow the client the chance to ask any questions they may have
• Explain the treatment the aftercare and downtime
• Explain the frequency of appointments
• Treatment costs
• To ensure that the client is not contraindicated in any way
• To ensure that the client gets the best, safest and most successful treatment possible
Use ScalpaConsultation.com to keep the consultation structured, and to ensure both the client and yourself enjoy a constructive consultation experience. The most frequent questions that arise during a consultation are covered below, although bear in mind that the consultation should be individually tailored to the needs of the client. Follow our recommended format, but allow the direction of conversation to be led by the client. This enables you to ascertain what questions and concerns they may have, increasing the likelihood of the consultation resulting in a booking. If your client is proceeding with treatment, make sure they see a copy of our pre-care guidelines.
No cutting of skin
No stitches required
Very low risk procedure
Minimal side effects and far less downtime
Quick & easy procedure
No risk of blindness as there is with surgery
No thinning of the skin
Significant cost saving
Clients often find that the application of ice packs or hydrating masks can soothe, and help reduce swelling. We also recommend the use of REHAB and cold packs directly after treatment to reduce the swelling in the area and speed up recovery. Further information on all products recommended is available on request.
In extreme cases, (especially if the client has failed to follow aftercare advice,) the swelling can last several days and may initially interfere with vision.
Once again anti-inflammatory medication and/or anti-histamine medication may help.
Initially, after treatment and for a day or so afterward, there may be occasional weeping. This is simply plasma and is a natural healing response.This simply flakes off after a few days but in some cases can take over 1 week.DO NOT pick at this crusting as it can lead to infection or scarring. Likewise, it is important to keep the treated area clean and dry.
We recommend the following information is given to the clients to ensure optimum treatment outcome:
No Sun Exposure
No Botox, Collagen Injections or Dermal Fillers
Do Not Use Anti-Aging Creams
Do Not Use AHA’s, Glycolic or Retinol
Do Not Use Exfoliating Products
A minimum of SPF15 must be applied and exposure to the sun should be avoided
Regular moisturizing with either Jett Lift Serum or hyaluronic acid is vital to replenish moisture and prevent the skin from becoming dry and peeling
Burning sensation will soon reduce and Anti-inflammatory/antihistamine medication can help.
You may have some swelling, especially around the eyes. Swelling usually only lasts a few days.
Ice packs and hydrating face masks can soothe and help reduce swelling.
Formation of brown/black crusts on the skin surface. DO NOT pick!
Crusts will fall off in few days.
Keep treated area clean and dry.
Clean alcohol swabs provided.
Use sunscreen if out and about.
Do not cover with plasters or occlusive dressing.
Contact for advice if the area becomes hot, red or weeping pus.
Treatment review from 1 week onwards.
Contraindications are conditions that may be present on a client and are such that you would not be allowed to proceed with the treatment, unless they have written confirmation from their GP that it is safe to do so.
It is essential that you not only look for these problems, but you should have already asked your client if they were aware of any issues when you did your consultation.
It is vital that you check for contraindications - should you ignore them so that you can do the treatment and get paid, you could find that the treatment makes the problem worse. If you are at all unsure, you should suggest that the client visits his/her GP to have the matter checked before you provide the treatment.
Current or history of cancer, especially malignant melanoma or recurrent non-melanoma skin cancer, or pre-cancerous lesions or after recovery from cancer till off medication for 6 months and have GP approval prior to commencing treatment
Any active infection
Diseases such as a history of recurrent Herpes Simplex, Systemic Lupus Erythematous or Porphyria
Use of photosensitive medication, and/or herbs that may cause sensitivity to such as, tetracycline or St. John’s Wart
Immunosuppressive diseases including AIDS and HIV infection or use of immunosuppressive medications
Diabetes unless under control
History of bleeding coagulopathies or use of anticoagulants
History of keloid scarring
A history of heart disease (Angina, heart pacemaker, taking anti-coagulant drugs)
History of bleeding coagulopathies or use of anticoagulants
Use of oral or topical Roaccutane or Retin A, vitamin A or other such products in the previous 3 months for the treatment of acne or other dermatological conditions
Surgery in the past 6 months
Alcohol or Drug Abuse
Cuts and abrasions
Any active infection
High or low blood pressure
Immediately after pregnancy
Liver disease and/or any medication that affects the liver function
Metal implants/plates or pins
Open wounds/ulcers/sores (on treatment area)
On regular prescription medication - requires GP approval
Poor circulation (blood and lymph)
Recent scarring to treatment area
Thyroid disease or other hormonal disorders
Under 18 years of age
This is very important or you will have hypopigmentation on your client and it will end with undesired results.